Shipping
Order processing: normally 1–3 business days, excluding weekends and public holidays.
- United States delivery: typically 6–12 business days after dispatch.
- Other supported destinations: typically 7–20 business days after dispatch.
Delivery windows are good-faith estimates, not guarantees. Tracking is emailed when available and can take 2–5 business days to update. If we cannot ship within the stated period, we will contact you for consent to the delay or offer cancellation and a refund for unshipped merchandise.
Available rates and any shipping charge are shown before payment. Some products qualify for free standard shipping. Products may arrive separately when fulfilled from different facilities.
Addresses, customs, and delivery issues
Check your full delivery address before ordering. Contact us immediately if a correction is needed; changes are not guaranteed after fulfillment begins. International orders may be subject to local customs duties, taxes, or import charges unless checkout states otherwise.
If tracking has not updated for 7 business days, shows delivered when the parcel is missing, or the package arrives damaged, email shamskhan101272@gmail.com with your order number.
Returns & refunds
Request an eligible return within 14 days after delivery. Items must be unused, clean, in the condition received, and include original packaging and accessories. Proof of purchase is required. Contact us before returning anything; unauthorized returns or parcels sent to the address on the shipping label may not be accepted.
Damaged, incorrect, missing, or undelivered orders
Contact us within 7 days with your order number and clear photos or video of the product, packaging, and shipping label. Packaging damage alone does not qualify when the product is intact and working. After verification, we will offer an appropriate replacement or refund.
Change-of-mind and fit returns
Eligible unused items may be returned after approval. Customers are responsible for trackable return shipping for change-of-mind, sizing, or fit returns. Original delivery charges, if any, are not refundable unless the order was incorrect or defective.
Non-returnable items
- Used, soiled, washed, altered, or incomplete items.
- Items that create a hygiene concern after animal contact, unless defective on arrival.
- Gift cards and personalized or made-to-order products.
Refund timing
Approved refunds are returned to the original payment method after inspection or approval of a no-return resolution. Allow up to 10 business days for processing; banks and card providers can require additional time.
This policy does not limit non-waivable consumer rights that apply where you live.